Airbnb Turnover Cleaning

PURPOSE

This SOP outlines the standards for Airbnb turnover cleanings to ensure every property is guest-ready, consistent, and professionally maintained between stays.

Our goal is to deliver:

  • Hotel-level presentation
  • Fast, reliable turnovers
  • Consistent quality across all properties
CORE STANDARD

Each property must be left in a condition where:
A new guest can arrive immediately with no visible signs of prior occupancy

SCOPE OF TURNOVER CLEANING

BEDROOMS

  • Beds made neatly (hotel-style presentation)
  • Linens replaced (if provided)
  • Pillows arranged uniformly
  • Surfaces dusted and wiped
  • Floors vacuumed or cleaned

BATHROOMS

  • Fully cleaned and sanitized:
    • Toilet (including base and surrounding area)
    • Shower/tub (remove soap scum and residue)
    • Sink, counters, and fixtures
  • Mirrors cleaned streak-free
  • Towels replaced (if provided)
  • Trash removed

KITCHEN

  • Countertops and surfaces cleaned
  • Sink scrubbed and polished
  • Exterior of all appliances cleaned
  • Cabinets spot-cleaned
  • Trash removed

APPLIANCES

Refrigerator
  • Check for leftover items and dispose if needed
  • Interior wipe-down between guests
  • Full clean if necessary due to visible mess
Oven
  • Light interior check and spot clean if needed
  • Exterior cleaned

Heavy interior degreasing is not included unless pre-approved

LIVING AREAS

  • Dust all surfaces
  • Wipe high-touch areas (remotes, tables, handles)
  • Straighten furniture
  • Floors vacuumed/mopped

FLOORS (ALL AREAS)

  • Full vacuuming
  • Thorough mopping of hard floors
  • Attention to edges and corners

TRASH & RESET

  • Remove all trash
  • Replace liners
  • Reset space to original layout

LINEN SERVICE (TO BE DEFINED)

  • Replace with clean linens provided 

        OR

  • Wash/dry/fold on-site (if agreed)

QUALITY CONTROL

After each turnover, the following photos must be provided:
  • Bedroom
  • Bathroom
  • Kitchen

This ensures consistency and accountability across all properties

TURNOVER TIMING

  • Cleanings are often same-day (checkout → check-in)
  • Timeliness is critical
  • Any delays must be communicated immediately

ISSUE REPORTING

Cleaners will report:

  • Damage
  • Missing items
  • Excessive mess

Promptly after discovery

NOT INCLUDED (UNLESS AGREED)

  • Deep cleaning services
  • Heavy appliance restoration
  • Carpet shampooing
  • Biohazard cleaning